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Our Policies

Return Policy

If for any reason you need to return an item, do not send it FedEx, send it via U.S. Postal Service, Registered Insured Return Receipt Requested. You must have a return authorization code from our customer service department. Please refer to our Return Policy below for complete instructions.

Solomon Brothers stands behind their merchandise 100%. Although highly unlikely, if you are not happy with your selection, you may return it for a full refund within 30 days. Shipping charges cannot be refunded. All sales are final on any custom made or special order items. No return or exchange can be offered on these type of items.

In order for us to process your return accurately and efficiently, we ask that you include with your merchandise a completed return form. Be sure to include all gem reports, appraisals and other paperwork sent to you with the item. All items returned must be in the same condition that they were shipped, undamaged and unused. We are not able to accept any jewelry items for return that do not have the original tags attached (have not been removed at any time). Call our customer service department at 800.781.8883, and ask for a return authorization code. Clearly print the code on the outside of the package. We are unable to process returns without the return authorization code. Do not mark on the package any such words as diamond, jewelry, or other words that would entice theft.

Ship the items via U.S. Postal Service Registered Insured Return Receipt Requested, and be sure to retain your copy of the postal documents. Return your items to:

Solomon Brothers
3340 Peachtree Road NE
100 Tower Place, Suite 1700
Atlanta, 30326-1080 30326-1080

All returned items are inspected by a private third party appraiser to ensure that they are received in satisfactory condition with all paperwork. They are then forwarded to our offices where we rapidly process the return and issue a refund in the same form that the merchandise was purchased.


Items must be as you received them, undamaged and unused.
Fill out return form, include all gem reports, appraisals and other paperwork that came with the item.
Call 800.781.8883 for a return authorization code.
Clearly print the return authorization code on the outside of the package.
Ship via US Postal Service Registered Insured Return Receipt Requested.

Shipping Information

We’re proud to offer free shipping on all online orders within the US.

Shipping to Alternate Address

Each Solomon Brothers shipment is fully insured and will require a signature upon delivery. Since a signature will be required, orders may be delivered to your place of work, or another more convenient destination. In order to further protect our clients against fraud, these alternative addresses will be confirmed with your credit card or financing company. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

P.O. Boxes

The insurance Solomon Brothers carries on all of our shipments prevents us from shipping to P.O. Boxes. Please include a street address for delivery.

Shipping to APO & FPO addresses

Because APO & FPO orders must be processed through the military postal service, it may take your package a bit more time to arrive. Solomon Brothers ships all APO & FPO orders via USPS Priority Mail. We cannot provide a tracking number or specific delivery date.

Signature Requirements for Delivery

If your order is over $250 we require a signature for delivery. Waivers you have with FedEx will not affect this signature requirement. If your delivery is under $250 and shipped FedEx 2Day or FedEx Priority Overnight, FedEx may require a signature. These requirements are for your protection. If you would like to arrange delivery to a FedEx location call one of our customer service agents at 800.781.8883.

For Saturday delivery, please contact Customer Service at 800.781.8883 and request Saturday delivery for an additional $35.00. Available in most areas.

Payment Methods

This Internet site uses Secured Socket Layers for your protection and security when transmitting information online.

Our listed diamond prices are for cash purchases or bank to bank wire transfers. Wiring money is as simple as writing a check and the transfers usually clear within a few hours. If you would like the added convenience of using a credit card to purchase diamonds from Solomon Brothers Fine Jewelry, you will be charged an additional merchant fee.

To pay for your order by check or bank to bank wire transfer please call our customer service department at 800.781.8883 for further assistance. We do not accept ACHs.

Our jewelry prices reflect normal purchases and do not include any additional merchant fee charges for credit card purchases.

We can also accept personal check, money order, cashier’s check and bank to bank wire transfer.

For these methods of payment, we ask that you contact customer service by phone. All orders will be shipped immediately after your method of payment has been authenticated.

We accept Visa, MasterCard, Discover, and American Express over the internet or by calling our customer service line at 800.781.8883.

Pay using Verified by Visa
Get an extra layer of security when you shop online
In addition to our other ways of preventing, detecting, and resolving fraud, we offer Verified by Visa, a free, simple-to-use service that confirms your identity with an extra password when you make an online transaction.

Pay Anywhere.

Pay using your bank’s online bill pay service.
Pay at over 44,000 Western Union. Agent locations in the US. Find a location near you.

Security and Privacy Policy

Review our Security and Privacy Policy, which, as part of our Terms of Use, governs your visit to solomonbrothers.com.I-luxury Enterprises Inc. and its affiliates (Solomon Brothers) are committed to protecting the privacy of personal information you provide to us, including through the use of SolomonBrothers.com or our official Solomon Brothers pages on various social media platforms (the Solomon Brothers Sites). Personal information is data that can be used to uniquely identify or contact a single person. We are providing this Security and Privacy Policy statement so that you know what information we collect from you, how we use it, and how you can contact us to request information or changes to the personal information you provide to us. Use of this Solomon Brothers Site signifies your understanding and acceptance of the terms of this Security and Privacy Policy. If you do not agree with any terms of this Security and Privacy Policy, do not use the Solomon Brothers Sites or submit any personally identifiable information to us.SecurityFor your protection, all orders and personal information provided on the Solomon Brothers Sites and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology to protect your personal information during data transmittal. SSL encrypts ordering information such as your name, address and credit card number. To be sure that your order is secure, check your web browser while you are in the ordering section. Most browsers use a symbol to indicate that you are on a secured web site. For example, Netscape and Internet Explorer use icons in the bottom left hand corner of your browser to communicate to you that the site is secured. Also, when the letters http in the URL change to https, the s indicates you are in a secure area employing SSL. We strongly recommend that Macintosh users place their online orders using Safari or Firefox browsers, because these browsers allow us to offer our customers the highest level of security; some other browsers prevent users from viewing secure pages during the checkout process. Live chat functionality on the Solomon Brothers Site operates over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.We are committed to handling your personal information with high standards of information security. We take reasonable physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.Only authorized Solomon Brothers representatives and agents working on Solomon Brothers behalf have access to the data. Solomon Brothers representatives and agents will not share information with any third parties outside of Solomon Brothers, other than as set forth in this Security and Privacy Policy. If at any time you provide a third partys personal information to us, you warrant that you have permission to do so and you agree to indemnify, defend and hold harmless Solomon Brothers from and against any claim, liability, cost and expense arising in connection with your provision of that information.For purposes of forums, discussion boards, certain promotions, and other public interactive areas that may be available on the Solomon Brothers Sites from time to time, you are solely responsible for the information and other content you post on or through the Solomon Brothers Sites. You understand that personal and other information that you post on or through public areas of our Site are generally accessible to, and may be collected and used by, others and may result in unsolicited messages or other contact from others. Users of the Solomon Brothers Sites are encouraged to exercise caution when posting personal information about themselves in public areas.Personal Information We Collect and WhyGenerally, you may browse the Solomon Brothers Sites without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on the Solomon Brothers Sites. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of the areas on the Solomon Brothers Sites or participate in all of its features. When you visit and use the Solomon Brothers Sites, we may need to collect certain personal information from you in order to provide and improve upon our products, our inventory and services. How we collect this information will depend on how you choose to use our services and interact with us, including the services and opportunities we might provide on the Solomon Brothers Sites. We may collect personal information that you provide to us directly when you make purchases from us, including via telephone, fax, email, or through your use of and interaction with us on the Solomon Brothers Sites. Such personal information may include, but is not limited to, your name, home and/or business address, phone number, email address, date of birth, drivers license or other government-issued identification information for the purpose of verifying identity, and payment and credit card information. We may also record information that details your purchases. We may also collect personal information you provide while using the Solomon Brothers Sites, such as information you provide during an online transaction, any online account information, e-mail addresses, and other information you might provide to us. For example, we may require your name and e-mail address to add you to an e-mail newsletter list. In the case of placing an order, this information is essential for verification and shipping purposes, and we may also need to contact you about your order. We will store your shipping and billing information if you create an account with us, but this information will not be used by anyone but Solomon Brothers and the third parties who provide services related to the Solomon Brothers Sites as described herein. On feedback and referral forms, certain items are necessary and others are optional. Users who register to receive information via a wireless device may be asked to submit a cell phone number to receive text messages. We may also offer the option to interact with one of our representatives directly while using the Solomon Brothers Sites in order to ask questions, request information, and to assist you in making a purchase or using our services.At checkout, we require the credit card customer identification number (CIN) with every online purchase made with American Express, MasterCard and Visa Cards. The CIN is a 3 or 4 digit, numeric value that provides a cryptographic check of the information embossed on the card. This security feature is designed to protect you against consumer fraud. Neither your credit card number nor your CIN will be stored or maintained on any of our systems and you will need to provide each number every time you use a credit card to make a purchase on Solomon Brothers Sites.You can access many features on the Solomon Brothers Sites without providing personal information to us, but doing so may prevent you from making full use of all the online features and/or promotions we offer and may limit our ability to provide you with the level of service that you would otherwise expect from us. In short, the information we gather is all designed to help us deliver attentive customer service.Cookies/Site Usage Data and Collection of Non-Personal InformationWhen you view the Solomon Brothers Sites, we may store some information on your computer in the form of a cookie. Cookies are bits of information that are passed between our web server and your web browser and are used by many websites to give users access to certain functions. Our cookies do not store personal data such as name, address and credit card information. Cookies enable us to store items in your shopping cart during an online session until you make a purchase. If you do not accept our use of cookies on the Solomon Brothers Sites, it is possible for you to configure your browser to reject cookies by modifying your browser settings. However, this means that we cannot guarantee that all functions of the Solomon Brothers Sites will function as intended and you will be unable to purchase online from us.The Solomon Brothers Sites also uses a web use monitoring service which provides us with certain information about visitors such as IP addresses and publicly available information, for the purposes of giving us operational and marketing data about our website visitors use of the Solomon Brothers Sites for our business purposes. This aggregate information provides statistics and publicly available information that we use to analyze, market and improve our Solomon Brothers Sites and business. We do not collect any personally identifiable information unless you voluntarily provide it.How Solomon Brothers Uses Your Personal InformationWe use the information we collect for various purposes, including:

to complete your purchase transactions
to provide the services you request
to send you our catalogs and other offerings by mail
to keep you informed about the status of your orders
to maintain and develop our service-oriented software and other business systems;
to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
to notify you of product recalls or provide other information concerning products you have purchased
to improve our merchandise selections, customer service, and overall shopping experience
to research, develop, manage, protect and improve the Solomon Brothers Sites, products and services
to provide you with information on products, services, special deals, contest announcements, surveys or a newsletter in connection with a product or service about which you previously inquired, or about a product or service that we think you might be interested in
to analyze shopping and purchasing data, or to have a third party do so on our behalf

Your Choices Regarding Use of the Information We Collect

You may opt-out of having your personal information used for commercial purposes. If you would prefer not to be contacted about our special offers, products or services, or if your personally identifiable information changes (such as zip code, phone, email or postal address), you may correct, update or delete/deactivate your personally identifiable information at any time by notifying us via the Contact Us form elsewhere in this Solomon Brothers Site or at the e-mail address provided within any communication we send you. If youve signed up for mobile messaging (e.g., SMS and MMS) offers but later decide you no longer wish to receive them, simply follow the opt-out instructions included in the mobile message.

If you use more than one e-mail address, send your opt-out e-mail from each of your e-mail addresses. If you receive any online newsletter or similar promotional e-mail communication from us, you will always be given the option to unsubscribe from receiving further e-mail communications from us at any time. Your option not to receive promotional and marketing material will not preclude us from corresponding with you, by e-mail or otherwise, regarding your existing or past business relationships with us (e.g., any purchase of our products or use of our services, or responses to requests for information you pose to us either through use of the Solomon Brothers Sites or by other means), and will not preclude us from accessing and viewing your personal information in the course of maintaining and improving the Solomon Brothers Sites, our products or our services.

Because customer lists generally are prepared well in advance of a communication, eblast or offer, you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to implement your request.

What We Share With Others

We limit access to your personal information to those within our organization with a business need to know. Most of our employees do not have access to that information. In addition, we enforce a policy against unauthorized disclosure or use of the information you share with us, and we instruct our employees concerning that policy. We may use or disclose your personal information to vendors who manage databases of customer information, to assist us in distributing emails, protect the security and integrity of Solomon Brothers Sites, to correct technical problems and malfunctions on Solomon Brothers Sites, to technically process your information, for fraud prevention, or to take precautions against liability. We also may disclose information to outside companies that help us bring you the products and services we offer, to your company or organization if you use our services under a corporate or other commercial account, and in connection with any services or products you purchase from us, to your credit card issuer, credit reporting and fraud checking agencies. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements. We reserve the right to transfer any information we have about you in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our business. We reserve the right to disclose any personal information as needed if that information is requested by law enforcement agencies or if we are required to do so by law, regulation, subpoena, court order, or by a government entity. We also may disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating the terms of use of Solomon Brothers Sites.

Links to Other Sites

The Solomon Brothers Sites sometimes contain links to other sites. We are not endorsing any such linked websites and we are not responsible for the privacy practices or the content of such linked websites. Any links to outside sites are provided solely as a convenience to our visitors. You will need to make your own independent judgment regarding your interaction with these links.


The Solomon Brothers Sites are general audience sites. The Solomon Brothers Sites are not targeted for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If we learn that we have collected the personal information of a child under 18 we will take steps to delete the information as soon as possible. If we learn that a child under 18 has made a purchase from a Solomon Brothers Site without his or her parents consent, we immediately, upon parental request, void the sale and refund any monies collected on the return of the merchandise.

Notification of Changes

We reserve the right to change or replace this Privacy Policy at our sole discretion at any time. In the event our Privacy Policy should materially change, we will generally notify our users by posting a notice of such change in a separate section of this Privacy Policy so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Users will have the opportunity to opt-out of any change in the use of their information. However, if users have opted out of all communication with the Solomon Brothers Sites, then they will not be contacted, nor will their personal information be used or disclosed in this new manner. Your continued use of the Solomon Brothers Sites following the posting of changes to our Privacy Policy means you accept those changes.

Transfer of Your Data to the U.S.

By voluntarily providing us with your personal information, you are consenting to our use of it in accordance with this Privacy Statement our Terms of Use. Due to the nature of the Internet if you are visiting a Solomon Brothers Site from a country other than the United States, your communications will inevitably result in the transfer of information across international boundaries. By visiting this Solomon Brothers Site you consent to these transfers. If you provide personal information to this Solomon Brothers Site, you acknowledge and agree that your personal information may be transferred from your current location to the offices and servers of Solomon Brothers and the affiliates, agents and service providers referred to herein located in the United States.

By using this Solomon Brothers Site, you acknowledge that you have reviewed the terms of our Security and Privacy Policy and you agree that we may collect, use and transfer your personal information in accordance with it. If you do not agree with these terms, you may choose not to use the Solomon Brothers Sites, and please do not provide any personal information through the Solomon Brothers Sites. This Security and Privacy Policy forms part of our Solomon Brothers Sites Terms of Use and such shall be governed by and construed in accordance with the laws of the State of Georgia, United States of America.

Questions / Suspected Security Breaches

We welcome your questions and comments about our Privacy Policy and we want to know if you are aware of a known or suspected privacy or security breach. To report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints, please contact us by using the Contact Us form in this Solomon Brothers Site.